Terms, refunds and privacy

Rescue Your Ads investigates and fixes website problems that cause Google Ads disapprovals or suspensions, and helps submit the site for Google's review.

The first assessment is free and doesn't oblige either side to go ahead.

Paid work covers only what's written in the quote you accept. If we find a separate problem during the work, we tell you before doing anything extra, and extra work needs your approval.

Paid in full through the payment link sent with the accepted quote, before work starts.

You confirm you're allowed to give us access to the website and accounts involved. You give accurate information and complete any steps only the advertiser can do, such as answering Google directly when asked.

You give us temporary access, and remove it when the work is done. We don't ask for your passwords by email.

We keep a copy of every file or database record we change or remove, so any change can be undone. These copies are deleted 30 days after the work is finished.

Google is an independent company. We don't control its policies, how long its reviews take, or its decisions.

We don't create accounts to get around a suspension, hide content from Google's reviewers, or help bypass any platform's policies.

Our total liability for any case is limited to the amount you paid for that case.

Paid cases we accepted for website problems: "compromised site", "malicious software", "destination not working" and "deceptive site" warnings, as described in your quote.

The 30 days start when we receive your payment. They pause while we wait for access you need to give us, or for steps only the advertiser can take.

Fixing the problem in your quote, re-cleaning if that same problem comes back, review requests, replies to Google's follow-up questions, and answers to your questions by email.

New or unrelated problems (we quote those separately), site changes or redesigns, and replacing plugins, extensions or features that stopped working. Those need a developer.

Google raises a different issue than the one in the quote, the account has a problem unrelated to the website (such as billing, verification or business policy), you or someone else change or restore the affected code, access is removed before the work is finished, advertiser-only steps aren't completed, or the case involves work we refuse to do.

Email help@rescueyourads.com within 14 days after the 30 days end. Approved refunds go back to the original payment method within 10 business days. We absorb payment processing fees.

What you send by email, including your address, website, Google's notices and screenshots, plus technical information gathered while fixing the site and payment records from the payment provider. We do not receive your card details.

To assess and do the work, communicate with you, handle payment, and meet legal and security obligations. We do not sell or share the information for marketing.

Proton (email), Cloudflare (website hosting) and Stripe (payments).

Copies of changed or removed website files are deleted 30 days after the work is finished. Emails and payment records are kept as long as needed for support, accounting and legal obligations.

No cookies. We count visits with Cloudflare Web Analytics, which doesn't use cookies or identify individual visitors.

Email help@rescueyourads.com to ask to see, correct or delete your information.